Most property owners searching for security services face the same frustrating reality: companies that look identical on paper but deliver wildly different results in practice.
The typical security company promises:
But what you actually get from most companies is officers who sit in their vehicles playing on their phones, handwritten incident reports that are illegible and legally useless, minimal supervision, and a reactive approach that only responds after something has already gone wrong.
The industry average for security officer turnover is over 100% annually. Most companies hire anyone with a guard card, provide minimal orientation, and send them to properties with little supervision.
Result: Inexperienced officers who don't know your property, don't understand their responsibilities, and disappear after a few weeks.
Most security companies still rely on handwritten daily activity reports that are illegible, vague, and have no legal validity. Incident reports get lost, backdated, or never submitted at all.
Result: When you need documentation for insurance claims, legal disputes, or liability issues, you have nothing that stands up in court.
Officers claim they patrolled your property every hour, but there's no way to verify it. No QR & NFC checkpoints, no GPS tracking, no photo documentation. You're paying for patrols you can't confirm actually happened.
Result: Officers take shortcuts, sleep in their vehicles, or leave the property entirely while still collecting payment.
Many companies provide a generic phone number that goes to voicemail, dispatch that doesn't answer after hours, or account managers who disappear when issues arise.
Result: When emergencies happen or you need to make changes, you can't reach anyone who can actually help.
Low hourly rates get advertised, but then come the add ons: dispatch fees, supervision fees, equipment fees, vehicle fees, report fees, and automatic renewal clauses with early termination penalties.
Result: Your actual cost is 20-30% higher than quoted, and you're locked into a contract even when service quality drops.
We don't just hire anyone with a guard card. Every officer goes through:
Our officer retention rate is 3x the industry average because we invest in our team.
Every activity is documented in real-time with legally defensible digital records:
You get documentation that actually protects you when it matters most.
Officers must scan physical checkpoints throughout your property at scheduled intervals:
You know exactly when patrols happened and which areas were covered.
When you call Vigilance Protection, you reach people who know your property:
You're a client, not an account number.
What we quote is what you pay. No surprises:
We earn your business every single month through performance, not contract clauses.
Typical Company: Officer claims they patrolled at 2 AM. Equipment worth $50K gets stolen. No proof of patrol, no photos of the area before theft, handwritten report filed days later.
Vigilance Protection: QR checkpoint scans prove officer was in equipment yard at 1:47 AM and 2:52 AM. Photos show all equipment present. When theft occurs at 3:30 AM, you have timestamped evidence showing officer completed rounds. Insurance claim approved within 48 hours.
Typical Company: Tenant slips on wet floor near entrance. Security company has no record of officer checking that area. Lawsuit claims negligence. You have no documentation.
Vigilance Protection: THERMS shows officer documented standing water in that exact location 2 hours before incident, submitted photo evidence, and notified property management. Your attorney uses this to demonstrate you acted responsibly. Case dismissed.
Typical Company: You suspect officer is sleeping in their car instead of patrolling. Can't prove it. Continue paying for services not rendered.
Vigilance Protection: You review checkpoint scan history and notice 30-minute gap between scans when officer should complete rounds in 15 minutes. You call us. We review GPS data, confirm the issue, reassign officer same day, and credit your account for substandard service.
Typical Company: Residents complain about lack of security presence. Company insists officer is onsite. No way to verify. Residents continue to feel unsafe.
Vigilance Protection: You log into THERMS portal and see officer completed 12 patrols overnight, scanned all checkpoints (parking garage, pool area, mail room, entry gates), and submitted maintenance reports. You share patrol summary with residents to demonstrate consistent coverage.
Other security companies sell you hours. We provide you accountability, documentation, and peace of mind.
When something goes wrong and in security, it will eventually you'll understand why these differences matter.
Before signing with any security provider, ask these questions. The answers will tell you everything you need to know:
Red Flag Answers: "Our officers are very professional." "We have supervisors who check on them." "We require daily activity reports."
Vigilance Answer: "Officers scan QR & NFC checkpoints at scheduled locations. You can view scan history, GPS data, and timestamps in your THERMS portal anytime."
Red Flag Answers: "Officers will fill out an incident report." "We'll email you a report within 24-48 hours." "You'll get a written summary."
Vigilance Answer: "You receive real time digital reports with photos, video, GPS stamps, and timestamps. Reports are searchable and archived indefinitely in THERMS. Everything is legally defensible."
Red Flag Answers: Avoids the question. "We have a large pool of officers." "Some turnover is normal in this industry."
Vigilance Answer: "Our retention rate is 70%+ annually, compared to industry average of 30-40%. We invest in training, pay above market rates, and provide career development."
Red Flag Answers: "There may be some additional charges for..." "Equipment fees are separate." "Dispatch fees apply for after hours."
Vigilance Answer: "No. Our hourly rate includes officer, supervision, THERMS access, checkpoint system, and all reporting. What we quote is what you pay."
Red Flag Answers: "We require 6-12 month commitments." "Early termination fees apply." "You need to give 90 days notice."
Vigilance Answer: "Month to month contracts. Cancel with 30 days notice. No penalties. If we're not performing, you shouldn't be locked in."
Red Flag Answers: "Call our main number and leave a voicemail." "Contact your account manager Monday-Friday 9-5." "Email us and we'll respond within 24 hours."
Vigilance Answer: "Call our 24/7 dispatch line. You'll reach our team immediately. We also provide direct supervisor phone numbers for your property."
We don't just promise better security we prove it with technology, accountability, and transparency that other companies can't match.
Arizona DPS License #1782881
Round-the-clock dispatch and support
Statewide coverage for your properties
Ask about our free 30-day trial program—see the difference for yourself with no long-term commitment.
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